Support

Stuck, found a bug, or a purchase did not arrive? Write to reefrumble@iamsax.com and tell us what device you play on and what happened. We read everything.

A purchase did not arrive

Close the game completely and open it again: purchases that were paid for are delivered the next time the game reaches the App Store. If it is still missing, write to us with the date and the item.

I have a new phone. How do I move my progress?

On the old phone open Settings (the gear on the home screen), then Online profile, and tap Get a code. On the new phone open the same screen, tap I have a code and type it in: your progress, username and friends come along. The code works once and for one day.

Where are my lifetime cards?

Open the Shop, go to the Cards section and tap Restore purchases. This brings back the Ad-Free Card and the Lifetime Supply Card bought with the same Apple ID. Gems, coins and other items that are used up cannot be restored.

How do I remove the ads?

The Ad-Free Card in the Shop (Cards section) removes all ads for good, and the bonuses that ads give are then paid without them.

How do I report or block a player?

Tap the player's name in a duel, on the result screen or in your Friends list to open their profile, then tap Report or Block.

How do I delete my online profile?

Settings, then Online profile, then Delete online profile. Your username, friends and cloud save are removed from our server at once. The game keeps working without it.

How do I ask for a refund?

Refunds for App Store purchases are handled by Apple: reportaproblem.apple.com.

What are the odds in chests and Orders?

They are shown in the game: open the Shop and tap Drop rates next to Orders or Chests & Supplies.

How do I turn off Game Center?

Sign out under Settings > Game Center on your device. The game works the same without it.

Privacy

See the privacy policy and the terms of use.